Effective date: July 1, 2026

BTCI SOFTWARE INDIA PRIVATE LIMITED ("BTCI", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you visit our website, contact us, request a proposal, apply for an opportunity, or engage with our software and technology services.

This Policy applies to personal data for which BTCI determines the purpose and means of processing. Where BTCI processes personal data solely on behalf of a client while delivering contracted services, the applicable client agreement and data-processing terms govern that processing.

1. Personal Data We Collect

• Contact and business information: name, work email address, phone number, company name, job title, location, and preferred contact method.
• Enquiry and project information: requirements, budgets, timelines, technical specifications, documents, and other details you choose to share.
• Communication records: emails, meeting notes, support requests, feedback, and correspondence with our team.
• Website and device information: IP address, browser and device type, operating system, referral source, pages visited, timestamps, and cookie or similar identifiers.
• Recruitment information: resume, employment history, education, portfolio, and other information submitted for employment or contractor opportunities.
• Client-service information: account, billing, authorised-user, access, audit, and support data required to deliver and secure contracted services.
• Fraud-report information: suspicious emails, phone numbers, sender details, payment handles, forged documents, screenshots, URLs, and related evidence you choose to share when reporting misuse of BTCI's name.

Please do not submit passwords, production credentials, financial account details, government identifiers, health information, or other highly sensitive data through general website forms or email unless we specifically request it through an approved secure channel.

2. How We Collect Personal Data

We collect data directly from you, from your organisation or authorised representatives, through our website and communication channels, during service delivery, and automatically through server logs, cookies, or analytics tools where enabled. We may also receive business contact information from publicly available professional sources or referral partners.

3. How We Use Personal Data

• Respond to enquiries, schedule consultations, and prepare proposals or estimates.
• Provide, operate, secure, maintain, and support software and technology services.
• Manage client relationships, contracts, billing, project delivery, and service communications.
• Authenticate authorised users, prevent fraud or misuse, and investigate security incidents.
• Verify and respond to reports involving fake offer letters, forged appointment letters, impersonation, unauthorised payment requests, phishing, and other misuse of BTCI's name or branding.
• Improve our website, services, accessibility, performance, and customer experience.
• Evaluate employment or contractor applications.
• Comply with legal obligations, enforce agreements, and protect our rights and users.
• Send service updates or marketing communications where permitted; you may opt out of promotional messages at any time.

We process personal data with consent, to take requested pre-contractual steps, to perform a contract, for permitted legitimate uses, and to meet legal obligations, as applicable under Indian law.

4. Fraud Reports, Impersonation, and Unauthorised Communications

BTCI may receive reports from candidates, clients, vendors, partners, service providers, banks, payment platforms, hosting providers, domain registrars, law-enforcement agencies, or the public about suspected fraud involving our company name, logo, address, employee names, website content, or similar-looking domains.

When you report a suspected fake offer letter, appointment letter, invoice, purchase order, cash-payment demand, personal UPI request, job-placement fee, security deposit, phishing email, fake social media profile, fake website, or other IT-company fraud, we may collect and use the information you provide to verify the concern, contact you, protect BTCI's rights, warn affected parties, preserve evidence, block abusive activity, and cooperate with appropriate authorities.

Please avoid sending passwords, OTPs, full bank credentials, full card numbers, or unrelated sensitive personal data when reporting a fraud concern. Share only the evidence needed to review the matter, such as the sender email, phone number, payment handle, URL, document copy, date, and brief description.

5. Cookies and Analytics

Our website may use essential cookies required for security and basic operation, plus analytics or preference cookies where enabled. Browser settings can block or delete cookies, but some features may not function correctly. We do not authorise third parties to use our website data for unrelated behavioural advertising unless this Policy and an appropriate consent mechanism expressly state otherwise.

6. How We Share Personal Data

We may share personal data only as reasonably necessary with:

• Hosting, cloud, analytics, communication, security, accounting, and professional service providers operating under appropriate obligations.
• Authorised BTCI personnel and contractors who need the information to perform their duties.
• A client or business partner where you ask us to coordinate an engagement.
• Government, regulatory, law-enforcement, or judicial authorities when required by applicable law or valid legal process.
• Payment providers, domain registrars, hosting providers, email providers, or platform operators where reasonably necessary to investigate or stop impersonation, phishing, forged documents, fake payment requests, or other fraud involving BTCI.
• A successor entity in connection with a lawful merger, restructuring, financing, or transfer of business assets, subject to appropriate safeguards.

We do not sell personal data.

7. International Processing

Our service providers or clients may process data outside your state or country. Where personal data is transferred internationally, we take reasonable steps to use lawful transfer mechanisms, contractual protections, access controls, and security measures required by applicable law.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including service delivery, support, security, contractual, accounting, tax, dispute-resolution, and legal requirements. Retention periods depend on the nature of the data, the engagement, risk, and applicable obligations. We securely delete or anonymise data when it is no longer required.

9. Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal data, including role-based access, secure development practices, authentication controls, encrypted transmission where appropriate, backups, monitoring, and incident-response procedures. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

10. Your Rights and Choices

Subject to applicable law, you may request access to information about your personal data, correction or completion of inaccurate data, erasure of data no longer required, withdrawal of consent, and grievance redressal. You may also nominate another individual to exercise applicable rights in circumstances provided by law. Withdrawal of consent does not affect prior lawful processing and may limit our ability to provide a requested service.

To exercise a privacy right, email info@btcisoftware.com. We may verify your identity and authority before acting on a request. If your data is controlled by one of our clients, we may direct your request to that client.

11. Children

Our website and business services are intended for organisations and adults. We do not knowingly solicit personal data directly from children under 18 through this website. If you believe a child has provided personal data without appropriate authorisation, contact us so we can review and take appropriate action.

12. Third-Party Links

Our website may link to third-party websites or platforms. Their privacy practices are controlled by their own policies, and BTCI is not responsible for their content or data handling.

13. Changes to This Policy

We may update this Policy to reflect changes in our services, technology, or legal obligations. The revised version will be posted on this page with a new effective date. Material changes may also be communicated through an appropriate additional notice.

14. Privacy Contact, Fraud Reports, and Grievances

For privacy questions, requests, grievances, or reports of suspected fake offers, forged letters, cash-payment demands, impersonation, phishing, or other misuse of BTCI's name, contact:

BTCI SOFTWARE INDIA PRIVATE LIMITED
F-6, 1st Floor, Meridian Imperial Spaces,
Baner Gaon, Pune, Haveli, Maharashtra, India, 411045
Email: info@btcisoftware.com
Phone: +91 83291 91792

We will review and respond within a reasonable period in accordance with applicable law. This Policy is intended to operate consistently with the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025 as their provisions become applicable, and other applicable Indian laws.